We only ship within Canada, if you're outside Canada email usfirst with the item(s) in question and your full address, and we will try to help when possible. We reserve the right to reject shipment outside Canada. In the above scenario customer takes all responsibility for any customs/tariffs/duties/brokerage fees/any other fees inside their country.
All items that can be shipped via regular post will be shipped via UPS, Purolator, Canpar, or Canada Post, depending on your location and shipping choice you select, unless there are exceptions as noted below.
Regular post items are shipped within 1 to 2 business days after successful purchase.
PO Box shipments will be sent via Canada Post.
Gazelle items have a promotional shipping rate and are limited to 2 tents/gazebos per order and 1 accessory box. Our country is beautiful and vast, and unfortunately in some cases shipping costs can be large in very remote locations, in those cases we reserve the right to charge you full shipping. This is a very rare occasion and we will work with you to get the best outcome.
Gazelle items with promotional shipping will be shipped via the courier of our choice.
Items paid for through PayBright under $1000 require 24 hour hold prior to shipping/pickup. Items paid for through PayBright over $1000 require 48 hours hold prior to shipping/pickup.
Items that are oversized and require freight are no longer being shipped as of August 2021. These items include but are not limited to Roof Top Tents, Cargo Carriers, etc. Freight-sized items must be picked up in person at our store, OR can be delivered within the Greater Toronto Area (please choose this option at purchase if you would like it).
These policies can be changed/updated at any time and with no notice, by Red Bear Outdoors.
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